How Retailers can Streamline Digital Purchase Order Processes  – Retailer’s Guide

How Retailers can streamline Digital Purchase Order Processes – Retailer’s Guide

The digital purchase order processes can be time-consuming and challenging to manage during the Golden Quarter, due to a massive increase in the volume of orders and the simultaneous need to maintain accuracy and timeliness. Despite these challenges, retailers can employ a number of strategies to streamline their digital purchase orders. Continue reading this blog […]

Navigating Retail Peaks with the Right BPO Model

navigating retail peaks with the right bpo model

Whether it’s a special promotion or festive holiday rush like the kind experienced around New Year sales, navigating the challenges posed by retail peaks is an absolute imperative to success. The surge in customer activity during these periods is undeniable, creating a buzz across the supply chain that demands adept management. The catch, however, is […]

5 Order Status Challenges During Peaks – Retailer’s Guide

5 Order Status Challenges During Peaks - Retailer's Guide

As October unfolds, the retail landscape braces for a surge in Halloween-related sales. This spooky season brings with it a host of challenges for retailers, especially in managing order statuses effectively. From tracking high-demand costumes to ensuring timely deliveries of ghoulish decor, the pressure is on.  In this blog, we’ll delve into the five key […]

Inventory Management Best Practices for Retail Peaks

Inventory Management Best Practices

Highlights Efficient inventory management is essential for business success during peak retail season. However, many businesses overlook this critical aspect by failing to track their inventory effectively or using outdated manual methods. Such oversights can lead to costly stockouts, which can impact customer satisfaction and cause substantial annual losses. For example, an IHL Group report […]

How to Enhance Customer Satisfaction During Halloween Sales?

how to enhance customer satisfaction during halloween sales

Highlights As autumn sets in and the temperature drops, businesses globally gear up for the lucrative Halloween sales season. This period presents a prime opportunity for e-commerce and retail companies to capitalise on the high demand for costumes, decorations, and themed products. However, the key to increasing revenue is optimised CSAT scores. This blog will […]

To Our Phenomenal CS Heroes

To Our Phenomenal CS Heroes

Dear CS Heroes, As we approach Service with Respect Day during this National Customer Service Week, I want to express my heartfelt gratitude and admiration for each and every one of you. Your dedication, hard work, and unwavering commitment to excellence have not only set the bar high, but have catapulted our customer service to […]

The Evolving Role of AI in Customer Services

role of ai in customer service

The present-day prevalence of AI in customer service is undeniable, with businesses increasingly relying on chatbots, virtual assistants, and other AI-powered technologies to meet the diverse needs of their customers. While the current capabilities of AI in customer service are remarkable, the future holds even greater promise for this rapidly evolving field. In the spirit […]