5 Ways to Reduce Waiting Time & Optimise CSAT
During peak hours, retail brands often encounter a sharp increase in customer influx. As customers navigate online portals or browse through stores in search of their desired products, their waiting time increases. The longer the waiting times, the more frustrated the customers may become. This in turn impacts their satisfaction and purchasing decisions, potentially leading […]
6 Effective Strategies to Improve CSAT
Highlights Scalable Customer Service Solutions Proactive Communication Staff Training and Empowerment Data-Driven Insights Feedback Loop and Continuous Improvement Outsource to Experts In retail and E-commerce, customer experience is crucial to success. It consistently impacts customer satisfaction (CSAT), which is the measurement of how satisfied customers are with your products, services, or overall experiences. It is […]
