Achieving Customer Satisfaction in the face of Supply Chain Disruption

Achieving Customer Satisfaction in the face of Supply Chain Disruption

Recent attacks in the Red Sea have sparked fears of ongoing supply chain disruptions as the crisis is predicted to last for months. Prolonged threats could cause delays, price hikes, and product shortages. While immediate impacts may be limited, prolonged instability could ripple through supply chains, impacting the availability and affordability of everyday items in […]

To Our Phenomenal CS Heroes

To Our Phenomenal CS Heroes

Dear CS Heroes, As we approach Service with Respect Day during this National Customer Service Week, I want to express my heartfelt gratitude and admiration for each and every one of you. Your dedication, hard work, and unwavering commitment to excellence have not only set the bar high, but have catapulted our customer service to […]

20 Ways Data-Driven Decision-Making Empowers CX Delivery 

20 Ways Data-Driven Decision-Making Empowers CX Delivery 

In this article, we discuss the following: Introduction How crucial is data for improving customer experience? The Key Impact Areas of Data-Driven CX Management How data empowers CX delivery Twenty most important data-driven Strategies How is data collected from customers? How can data help personalise customer experience and improve customer service? Conclusion Introduction Customer experience […]

5 Best Practices for Omnichannel CX Success 

5 Best Practices for Omnichannel CX Success

Explore the latest retail operations management trends in omnichannel customer experience delivery and learn how to optimise your retail operations for maximum customer satisfaction. In this article, we discuss the following: Introduction Omnichannel vs Multichannel The Role of CX in Omnichannel Retail Operations and the Challenges of Omnichannel CX Delivery Latest Trends & Strategies in […]