Seasonal peaks in retail and ecommerce, such as Black Friday and the golden quarter, bring a much-anticipated increase in sales, with operational challenges of maintaining high service standards throughout.
Taskaler provides outsourcing services to allow you to quickly scale up (and down) customer service, ecommerce and web operations, and back-office retail administration, such as finance.
We offer tailored outsourcing services to help ensure you have a successful peak sales season.
Maintain high levels of customer satisfaction, even during the busiest peak periods.
We can provide a person or team to help manage additional contact volumes. They can provide a flexible extension to your team, support triage, or manage certain channels or enquiries such as WISMOs.
Back-office functions face an increase in workload before, during or after seasonal peaks. This could have a knock-on effect on customer experience and/or your cashflow.
We can help support admin tasks within areas such as Buying & Merchandising, Supply Chain, Logistics & Warehouse and Operational Finance.
You need your products to be performing as well as they can during peak.
We can take the strain off your internal teams. Supporting tasks such as managing marketplaces, product enrichment and upload, SEO and reporting. Allowing your brand to be more agile against your competition.
You know how important data is but may need additional support to make use of it during your busiest times.
Our teams help analyse data and provide reporting and dashboards throughout peak (and beyond).
Allowing your teams to make informed decisions to maximise your success.
Depending on your product range, you may have peaks throughout the year such as Valentine’s Day, Mothers’ Day, Fathers’ Day, summer holiday season, back to school as well as Black Friday and the golden quarter.
Even with the best forecasts and planning, things can still happen that are out of your control.
Delivery carrier issues or strikes, the red sea shipping crisis, pandemics all put a strain on teams that are already at maximum capacity.
Taskaler can also act as a contingency service to scale to the level you need at short notice, so you can stop fighting fires and focus on your strategic priorities.
Outsourcing provides flexibility aligned with sales or contact volumes, without you having to hire additional people, or trying to reassign staff when the volumes decrease.
We can help to take the strain off your internal teams and allow your brand to be more agile through:
We can help scale operations up or down to match seasonality or fluctuations in customer demand.
Streamline processes to reduce costs and improve turnaround times.
Benefit from our team's extensive experience in retail and consumer goods.
Ensure your customers receive top-notch service, boosting loyalty and sales.
Taskaler’s founder and MD, Jawad Farooq, knows firsthand the challenges of peak season:
“Back in 2012 I worked in a rapidly growing retail business. We had to quickly increase the internal customer care team to deal with enquiries. We ran out of physical space and still needed to increase our capacity ahead of Black Friday.
We turned to a local UK-based outsourcer who were able to help us scale in time for the peak season. It was very successful, and the following year we moved to a more cost-effective offshore service.”
Talk to us to see how we can help you through the busiest times of the year.
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