Seasonal peaks in retail and ecommerce, like Black Friday and the golden quarter, bring a surge of customer enquiries alongside increased sales. Gift buying and special occasions are emotive. Customer experiences can quickly lead to loyal customers, or poor reviews and returns.
Taskaler can help you rapidly scale your customer service, so you can continue to deliver the best service. We can help reduce backlogs, improve response times, extend customer service hours, or increase the number of ways/channels customers can contact your brand.
We offer tailored outsourcing services to suit your needs.
Maintain high levels of customer satisfaction, even during the busiest peak periods.
We can provide a person or team to help manage additional contact volumes. They can provide a flexible extension to your team, support triage, or manage certain channels or enquiries such as WISMOs.
Whether you need some extra support just for the peak season, dedicated year-round support, or a contingency plan, we offer different options to suit.
We can provide swift and reliable additional customer support, as and when you need it. To plug any gaps you may experience in service delivery.
We want to help you delight your customers, with exceptional service at all times. Across all channels and digital touchpoints.
Our teams can support your customers via multiple channels, including email, web chat, social, chatbot handovers, review platforms such as Trust Pilot, and Marketplace Customer Service.
Our teams are experienced in multiple enquiry types such as: order status, address changes, product & stock enquiries, promotional offers, refund enquiries, replacement processing and review follow-ups.
We also provide business support such as carrier claims, distributions centre requests and refund processing.
Depending on your product range, you may have peaks throughout the year such as Valentine’s Day, Mothers’ Day, Fathers’ Day, summer holiday season, back to school as well as Black Friday, Christmas and the golden quarter.
Even with the best forecasts and planning, things can still happen that are out of your control.
Delivery carrier issues or strikes, the red sea shipping crisis, pandemics all put a strain on teams that are already at maximum capacity.
Taskaler can also act as a contingency service to scale to the level you need at short notice, so you can stop fighting fires and focus on your strategic priorities.
Outsourcing provides flexibility in line with contact volumes, without you having to hire additional people, or trying to reassign staff when the volumes decrease.
We can help to take the strain off your internal teams and allow your brand to be more agile through:
We can help scale operations up or down to match seasonality or fluctuations in customer demand.
We can help reduce backlogs, improve turnaround times, help you extend your customer service hours, or increase the number of ways/channels customers can contact your brand.
Ensure your customers receive top-notch service, boosting loyalty and sales.
You can provide additional service to your customers, at up to 50% lower rates than hiring in the UK.
Benefit from our team's extensive experience in retail and consumer goods.
Taskaler’s founder and MD, Jawad Farooq, knows firsthand the challenges of peak season:
“Back in 2012 I worked in a rapidly growing retail business. We had to quickly increase the internal customer care team to deal with enquiries. We ran out of physical space and still needed to increase our capacity ahead of Black Friday.
We turned to a local UK-based outsourcer who were able to help us scale in time for the peak season. It was very successful, and the following year we moved to a more cost-effective offshore service.”
Talk to us to see how we can help you through the busiest times of the year. We can help look at your contact volumes and forecasts to help assess what resources you might need.
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