During November, in the lead up to Christmas trade, Taskaler was approached by a technology accessories brand. Two key people in their accounts team had left during their busiest sales season.
To make matters worse their integration with Amazon, one of their main sales channels, had broken. Thousands of reconciliations had to be performed manually every day, and the remaining team members were under real pressure.
The client was looking for an outsourcer who could help resolve their issues quickly.
Taskaler work with clients in different ways according to their objectives and ways of working. This particular client wanted to be very involved in the day-to-day management of tasks. We:
Within a month Taskaler had 2 experienced and skilled finance specialists recruited, trained and working on clearing the backlog of reconciliations:
The individuals were carefully selected to ensure they were very capable and knowledgeable in financial reconciliation, with a high attention to detail.
They worked on accounts across multiple currencies and territories, including: the UK, France, Spain, Germany, Italy, Belgium, Turkey, Sweden, Australia, New Zealand and the USA.
The team picked up work immediately and trained on the job, flagging and recording nuances in the reconciliation rules. Working across payments from multiple different websites and gateways.
The client team were able to resume their monthly reporting ahead of their internal targets.
