The shift towards eco-friendly retail practices is becoming increasingly pivotal for UK retailers to...

With weekly news about beloved UK retailers going into administration or seeking drastic investment, it’s no secret that the sector is facing a...

Recent attacks in the Red Sea have sparked fears of ongoing supply chain disruptions as the crisis is predicted to last for months. Prolonged threats...

The year 2023 saw array of challenges in retail sector, including a surge in the cost of living, supply chain disruptions and increased energy prices.

The digital purchase order processes can be time-consuming and challenging to manage during the Golden Quarter, due to a massive increase in...

Whether it's a special promotion or festive holiday rush like the kind experienced around New Year sales, navigating the challenges posed...

As October unfolds, the retail landscape braces for a surge in Halloween-related sales. This spooky season brings with it a host of challenges for retailers...

Efficient inventory management is essential for business success during peak retail season. However, many businesses overlook this...

As autumn sets in and the temperature drops, businesses globally gear up for the lucrative Halloween sales season. This period presents...

As we approach Service with Respect Day during this National Customer Service Week, I want to express my heartfelt gratitude and...

The present-day prevalence of AI in customer service is undeniable, with businesses increasingly relying on chatbots, virtual assistants...

During peak hours, retail brands often encounter a sharp increase in customer influx. As customers navigate online portals or browse through...

In retail and E-commerce, customer experience is crucial to success. It consistently impacts customer satisfaction (CSAT), which...

Customer experience is a crucial differentiator for organisations across industries in today’s fiercely competitive business landscape. To meet...

Even customer support needs support! In the world of customer service, where every interaction carries the weight of customer satisfaction...

Explore the latest retail operations management trends in omnichannel customer experience delivery and learn how to optimise your retail...

We will explore the concept of proactive customer service and its benefits for businesses seeking to cultivate customer loyalty and achieve sustainable...

Customer experience (CX) has become an increasingly crucial factor in the success of businesses. It encompasses every interaction a customer…

As e-commerce businesses continue to boom, sustaining excellent customer experience can be time-consuming and resource-intensive. With the...