Our client deals with 5 marketplace channels; onboarding 500 products per week. They required a solution that would help them onboard their products to multiple sales channels via their marketplace middleware.
Initial plans were to onboard additional members into their teams to manage the increased workload.
We devised a strategy that would ensure:
We were able to provide two support specialists who are skilled in managing the nuanced requirements of each of the marketplaces, to ensure all channels are fully optimised.
We delivered the following:
Design of a workflow of data points required for middleware & channels.
Discovery and documentation of process errors and how to correct these.
Channel walkthrough and quality review.
Our digital support specialists provide faster turnaround of product onboarding to multiple different marketplaces, helping to achieve:
