With weekly news about beloved UK retailers going into administration or seeking drastic investment, it’s no secret that the sector is facing a challenging period of economic pressure.

Costs have been rising and the imminent rises in the National Minimum and Living Wages and business rates are only set to compound the issue.

So, what’s the answer? Wholesale transformation projects? Bringing in consultants at great expense to play back what your business has told them?  

We explore some practical ways you could make cost savings – helping you to improve your cash flow and to do more with your budgets.

High Rising Costs

Retailers will be all too familiar with these costs impacting their operations and profitability:

Further Increased Costs Imminent


The UK government announced wage increases for April 2024, with the National Living Wage and the National Living Wage set to rise.

According to the Department for Business, Energy & Industrial Strategy, this increase is part of a broader commitment to ensuring a fair wage for workers. For retailers however, this adjustment means higher payroll costs, necessitating strategic financial planning to accommodate these changes.

Business Rates:

Retail bosses have hit out at Jeremy Hunt’s “bitterly disappointing” decision to press ahead with substantial rises in business rates of 6.7% from April.

The outdated method of charging business rates based on rent puts brands with store presence further on the backfoot, compared to online only businesses.

Helen Dickinson, Chief Executive of the British Retail Consortium, said: “When shops we love shut down, when jobs we need are absent, and when investment we benefit from is lost, it’s our lives and our communities which lose out.

“Government inaction will now cost the retail industry £470m extra every year in business rates.

“This rise in rates does not exist in a vacuum – retailers are also contending with cost pressures throughout the supply chain, in the context of the largest increase to the National Living Wage on record.

Alex Baldock, CEO of Currys, said: “It’s no wonder that more and more stores are having to close their doors when you look at all the cost retailers are facing.

“Sky high business rates, coupled with big increases to wages, and misjudged proposals like those on recycling, heap ever higher costs on those of us with physical stores. The result will be higher inflation, lower growth and fewer jobs.”

Although the Autumn Statement 2023 announced an extension to the 75% business rate relief for eligible retail, hospitality and leisure properties for 2024-25 to support SMEs, there are calls to overhaul the whole system rather than ‘sticking plaster’ relief schemes which do not benefit all.

Improve margins – practical costs saving approach

Despite the challenges there is an effective strategy brands can employ that offers immediate financial relief but also positions retailers for long-term success in a competitive market:

Offshore Outsourcing

Offshore outsourcing offers retailers the ability to access skilled labour at a fraction of the cost. By delegating time-intensive non-core functions, the likes of Customer Support, IT Support, Digital Marketing, Finance, and Back-Office Admin, you can reap the following benefits:

Also Read: Achieving Customer Satisfaction in the face of Supply Chain Disruption

End Note

Rising operational costs and upcoming wage increases present significant challenges for UK retailers. However, an offshoring offers a viable solution – freeing up cash flow to invest in core strategies for sustainability and competitiveness in the market.

Achieve More with Cost-Effective, Quality Services

Grappling with rising cost pressures? Explore Taskaler’s budget-friendly outsourced solutions to operational challenges – from customer service to web operations and back-office admin.

Whether you need full offshore support or a flexible extension to your team, we can provide experienced people to help. With offices in the UK and a service-delivery centre based in Lahore, Pakistan, we deliver cost savings of up to 50%, compared to in-house teams.

Talk to us to discuss your needs. Together let’s mitigate cost challenges and drive your business forward!

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