With over 70 products coming in on a daily basis, our client’s 20 strong buying team found they were spending too much time on the many administrative tasks that had to be achieved.
The team had reduced due to natural attrition and the workload was becoming difficult to manage. They were unable to spend quality time on buying processes and managing supplier relationships.
We took the time to understand the intricacies of the processes involved. Through our discovery process we looked into the team’s most resource-intensive tasks. On these, we found they spent:
Based on our discovery report, we embedded a team of 4 support specialists to work on buying admin tasks throughout the critical path.
They support the Senior Buyers and Assistant Buyers with processes that cross multiple systems and departments from merchandising, to warehousing and back-office admin. Ensuring that daily product reports, replenished stock, exclusivity agreement documentation, imagery and ERP inputs are all completed quickly and accurately.
In addition, we also delivered:
The buying team are now able to focus on the things they are trained to do, in order to maximise the performance of their products.
The team can spend more time supporting campaign and ecommerce shoots, ensuring the visuals and brand are properly represented, monitoring and adapting to the competition, moving colour palettes and materials with the seasons, working with suppliers, using data and reporting to gain insights for future campaigns, and crucially getting out and about to select “company winners”.
– Dresses Buyer
– International Buying Assistant
